Refund policy
At Pozas Suits, we take pride in crafting each garment to meet the unique measurements and customizations specified by our valued customers. Our commitment to delivering personalized and made-to-order items is at the core of our business. As such, we do not accept returns or exchanges for products unless there is a manufacturing defect or an error on our part.
Custom-Made Products:
Every garment we create is tailored to the individual measurements and preferences provided by our customers. This customization ensures a unique and personalized product. Therefore, we cannot accept returns due to changes of mind or dissatisfaction with the fit, style, or color after the order has been placed.
Quality Assurance:
We have stringent quality control measures in place to ensure that each product meets our high standards. In the rare event that you receive a product with a manufacturing defect or if there is an error in your order, please contact us within 10 days of receiving your order. We will work with you to address the issue promptly.
How to Report an Issue:
If you believe your product has a defect or there is an error in your order, please contact our customer service team at support@pozassuits.com with the following information:
- Order number
- Clear photos demonstrating the issue
- A brief description of the problem
Our customer service team will review your case and provide further instructions on how to proceed.
Refunds and Exchanges:
Refunds or exchanges will only be processed in the case of a manufacturing defect or an error on our part. If applicable, we will provide instructions on how to return the defective item or correct the error. Refunds will be issued to the original payment method used during the purchase.
Cancellation Policy:
Due to the personalized nature of our products, cancellations can only be accepted within 24 hours of placing the order. After this period, orders cannot be canceled or modified.
By placing an order with Pozas Suits, you agree to and acknowledge our return policy.
Thank you for choosing Pozas Suits. We appreciate your understanding of our custom-made products and are dedicated to ensuring your satisfaction with our craftsmanship.
Pozas Suits
info@pozassuits.com
12340 Jones Road, Suite 140, Ofc 159
(281) 907-8233
Custom-Made Products:
Every garment we create is tailored to the individual measurements and preferences provided by our customers. This customization ensures a unique and personalized product. Therefore, we cannot accept returns due to changes of mind or dissatisfaction with the fit, style, or color after the order has been placed.
Quality Assurance:
We have stringent quality control measures in place to ensure that each product meets our high standards. In the rare event that you receive a product with a manufacturing defect or if there is an error in your order, please contact us within 10 days of receiving your order. We will work with you to address the issue promptly.
How to Report an Issue:
If you believe your product has a defect or there is an error in your order, please contact our customer service team at support@pozassuits.com with the following information:
- Order number
- Clear photos demonstrating the issue
- A brief description of the problem
Our customer service team will review your case and provide further instructions on how to proceed.
Refunds and Exchanges:
Refunds or exchanges will only be processed in the case of a manufacturing defect or an error on our part. If applicable, we will provide instructions on how to return the defective item or correct the error. Refunds will be issued to the original payment method used during the purchase.
Cancellation Policy:
Due to the personalized nature of our products, cancellations can only be accepted within 24 hours of placing the order. After this period, orders cannot be canceled or modified.
By placing an order with Pozas Suits, you agree to and acknowledge our return policy.
Thank you for choosing Pozas Suits. We appreciate your understanding of our custom-made products and are dedicated to ensuring your satisfaction with our craftsmanship.
Pozas Suits
info@pozassuits.com
12340 Jones Road, Suite 140, Ofc 159
(281) 907-8233