Please email us at email@example.com if you cannot find the answer to your question.
How do I get fitted for a suit?
There are over 15 measurements we take to ensure your suit fits great. When you create an account, you'll be able to add your measurements to your profile.
You can also schedule an appointment for a virtual fitting through Zoom.
How long does it take to receive my order?
The average lead time is 4 to 5 weeks. Every order is made based on your measurements, so your suit is made from scratch.
Can I cancel my order?
While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
How do I get fitted?
When you create an account, you'll be able to fill out the customer profile where you'll input your measurements as well as your fit preferences.
How do I view my existing measurements?
In your customer profile
I gained/lost weight. Can I change my measurements?
Yes. Contact us for further assistance
I got my measurements from a tailor or a different store. Can I use them for my profile?
No. We don't recommend using those measurements as every tailor and store have different methods of measuring.
Please follow the fitting instructions in our measurements form.
Why are my measurements different from my clothes sizes?
It is normal for body measurements to be different than garment sizes.
The most common difference is the waist and leg measurement. My jeans size is 36x32 but my actual waist measures 39.5" and my pant leg length is 40".
What can I customize on my suit?
You can customize every single detail on your suit to make it unique. From the lining, buttons, pockets, lapel, to the color of the stitching.
Can you make a custom lining for me?
Yes, we are able to make custom linings using your own art or logo for an additional charge.
Please email your logo or design to firstname.lastname@example.org
Please note that we can't use any licensed or trademarked logos such as professional sports teams or car manufacturers.
I have my own fabric. Can I send it to you to make me a suit?
Yes, we are able to make garments using fabric you provide. On average, a suit requires 4 to 5 yds² of fabric, but this depends on your size.
Please contact us at email@example.com for more details.
Please note that you are responsible for all costs associated with shipping the fabric.
Shipping & Returns
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
What is the return policy?
We don't accept returns or offer refunds as every suit is based on your measurements and customizations.
However, manufacturing errors do occur rarely. If you believe we made a mistake with your order, please contact us within 10 days of having received your order for assistance.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Where are your suits made?
All of our garments are made in Bangkok, Thailand.
Bangkok is among the top cities globally for tailor-made clothing.
Can I make alterations to my suit?
Yes, a third party tailor can make alterations to your suit at your own expense.
Typically there is enough fabric on the jacket and pants to let out up to 2".
Do you sell vegan suits?
Yes, some of our suits are made of 100% synthetic fabrics such as viscose or polyesther.
Do you make suits for women?
Yes, we can make suits for women.
However, the measuring process is more complex and additional fittings might be necessary to guarantee a perfect fit. For this reason, we only offer women suits with in-person fittings.
Please schedule a virtual consultation to get started.
Do you make suits for children?
Yes, we can make suits for children. However, we don't recommend it since children tend to go through growth spurts and their measurements can change between ordering and receiving the suit.
Get in touch
Have questions about your order, or a general enquiry?